FAQ

Please see below information regarding our products and services. If you have a specific question then please get in contact using the Contact Us button.

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HOW DO I ORDER A PERSONALISED PRINT?

Personalisation details can be provided in two ways:

1. Enter personalisation details into the section provided on the product page.

2. Once your order has been placed, email your personalisation details to fuzztoneprints@gmail.com

Once your personalisation details have been received, we aim to provide you with a proof copy of your design within 48hrs.

We will not progress with printing your order until the proof copy has been approved

WHAT PRINT SIZES ARE AVAILABLE?

Dimensions shown are the size of the paper and not necessarily the size of the image (some prints include a white border).

A4 (21 x 29.7cm)

A3 (29.7 x 42cm)

A2 (42 x 59.4cm)

A1 (59.4 x 84.1cm)

20 x 25cm / 8 x 10"

28 x 35.5cm / 11 x 14"

30 x 40cm / 12 x 16"

40 x 50cm / 16 x 20"

50 x 70cm / 20 x 28"

60 x 80cm / 24 x 32"

60 x 90cm / 24 x 36"

DO YOU PROVIDE CUSTOM SIZES?

If you are looking for a specific size then please get in touch and we will try our best to help.

WHAT QUALITY OF PRINT WILL I RECEIVE?

Our prints are giclée printed onto a heavyweight museum quality matte paper (200gsm)

WHAT IS A GICLÉE PRINT?

Giclée printing is a technique that produces fine art prints with exceptional detail, vibrant colors, and longevity. Using state-of-the-art inkjet printers and archival quality inks, giclée prints faithfully reproduce the texture, colour, and depth of the original artwork.

ARE YOUR PRINTS FRAMED?

All of our prints are provided unframed.

Our prints are in standard sizes so you will be able to find a ready-made frame that will fit in with your decor

WHEN WILL I RECEIVE MY ORDER?

Our printers aim to dispatch items within 1-4 working days. We use a global network of print suppliers to ensure shorter shipping distances, faster delivery times and less environmental impact

Please note that personalised orders will not be processed until the proof copy has been approved.

Estimated Delivery Times:

UK: Between 1 - 3 working days from dispatch

USA, EU, Australia : Between 3 - 5 working days from dispatch

Other International Destinations: Between 5 - 14 working days from dispatch

DO YOU SHIP INTERNATIONALLY?

Yes, we are based in the UK but we can ship worldwide.

We use a global network of print suppliers. Your order will be fulfilled by the printer closest to your location to reduce costs and reduce shipping times.

CAN I TRACK MY ORDER?

Yes, once your item has been dispatched you will receive a notification containing the shipment tracking details

WHAT IF I HAVE A PROBLEM WITH MY ORDER?

On the rare occasion that there is a problem with your delivery or item then please get in touch with us by emailing hello@fuzztoneprints.com

If your item has been received damaged then please include a photo of the packaging so that we can resolve this for you as soon as possible.

CAN I CANCEL MY ORDER?

We are unable to cancel orders as all of our prints go straight into production once the order has been received.

CAN I RETURN OR EXCHANGE MY ITEM?

If you would like to return or exchange your item please email hello@fuzztoneprints.com within 14 days from receipt.

PLEASE NOTE: WE CANNOT OFFER RETURNS OR EXCHANGES FOR PERSONALISED / CUSTOM ORDERS.